Privacy Policy
Version
1.0b
Nov 8, 2024
This Privacy Policy is effective as of 12 November 2024.
The Grid collects and uses personal data for various reasons. In this Privacy Policy we describe what personal data we collect, how and why we process it, and who we share it with. We also inform you what rights you have in relation to your personal data we collect and process and how to exercise such rights.
A reference to “The Grid”, “we” or “us” is a reference to Enter The Grid B.V., the data controller of your personal data as described in this Privacy Policy.
For the purposes of this Privacy Policy “personal data” means any information relating to an identified or identifiable individual
When does this Privacy Policy apply?
This Privacy Policy only applies when The Grid is the data controller of personal data (meaning, where The Grid controls how and why your personal data is processed), such as when you:
visit or interact with our websites available via https://thegrid.id and their subdomains and related websites (together the “Website”);
register for or participate in our in person or virtual events;
inquire about or engage in commercial transactions with us;
interact with The Grid’s services (our “Service”) and we collect information for which we determine the means and purpose of processing (such as feedback or usage metrics).
1. The personal data we process
We collect personal data from various sources, including: (i) from you directly; or (ii) from third parties (like our partners, or third party service providers). Some data is collected automatically, for example, information related to your device used to engage with the Website, our Service or other services provided by us.
Contact information and other identifiers. When you register for a demo, webinar or event, request certain content or otherwise contact us to receive information about our products and services (either on our Website or on a third party website), we collect the contact details you provide us. Contact details may consist of your full name, private or company email address, and your (company) phone number, physical address. Sometimes we may also ask you for your job title, role, or other relevant information.
Prospect and customer account details. If you are representative of an organisation that has expressed an interest in The Grid’s data (a prospect) or an organisation that is an existing customer of The Grid, we collect your business contact information to create/link you to a business account. Account details include: your name, company email address, phone number, job title, and name of your organisation. We use this information to manage the organisation’s account, including invoicing and other account-related activities, to communicate with you and to provide you with information about our products and services, in line with your marketing preferences.
Communication data. When you contact us via email, telephone, or any other communication channel, we collect potential personal information included in the communication.
Call recordings. If you have a call scheduled with us, we may record the call. You will be notified of the recording prior to the call, and you will have the opportunity to object to the recording. We use the call recordings for internal training and coaching purposes. With the support of AI powered tools, we analyse call recordings to understand what our prospects and customers are interested in so we can better tailor our products and services to market demand.
Technical information when you visit the Website. When you visit the Website we automatically collect the following information that is linked to the device you use: IP address, browser type, domain names, internet service provider (ISP), operating system, and cookies. We strive to continuously improve the Website and the way we interact with you. For this reason we may use tracking technologies to collect and analyse information about what sections of the Website you visit, how long your web visit lasts, and how you engage with certain (email) communication and advertisements.
Additional information about cookies. We are a new company and currently collecting our cookie information. You can find more information about the cookies we use and how you can control these technologies in our Cookie Notice (if applicable). For our use of certain cookies, we ask your consent when you visit our website for the first time. You can withdraw your consent by changing your cookie preferences in the Cookie Preferences Menu. You can find a link to the Cookie Preferences Menu at the bottom of this page and in our Cookie Notice.
Service usage data. When you use our Services, we log certain technical information automatically. The information may include: IP address, device type, operating system type and version, version, date and time stamps, cookies, and browser type. To understand what features are successful and what features are not worth investing in, we also collect information about what features you use and how you use them. Usage data will mostly consist of technical, anonymised and aggregated data, however it may also contain limited information that could qualify as personal data under applicable laws.
Information from third parties and publicly available sources. We may collect information about you or your company from third party sources or services, including partners with which we engage in joint marketing or sales activities. Information from third parties may contain: your name, company email address, your social media account, IP address, telephone number, company name, company description and website, company revenue and employee range, company industry, employment role, title and seniority.
Feedback. We allow partners and customers to provide ideas and feedback about our Service. Prior to providing feedback, we may require you to provide us with your name and email address. We use this information to keep you updated about the status of your idea. Sometimes we ask for feedback via other channels, such as form, or panel, survey, or we use third party platforms to receive feedback. In those situations, we may collect your name, email address, location, type of organisation you work for, role, and other information relevant for the study.
Any other information voluntarily provided by you. If you participate in user experience interviews or any other activities or events we organise, we collect additional information that you voluntarily provide to us. For example, we may publish testimonials or featured customer stories to promote the Services, with your permission.
No processing of personal data of children under 16. The Website is not intended for anyone under the age of 16. We do not knowingly collect personal data from children under 16. When we learn we have collected or received personal data from a child under 16, we will delete that information. If you are a parent or a legal guardian and you are aware that your child under 16 has provided us with personal data, please contact us via the contact page.
2. The purpose and legal basis of processing
We process the above-mentioned collected information for the purposes outlined in this section. Under applicable laws, such as the GDPR, we require a legal basis for the processing of your personal data. For each processing purpose we will explain the legal basis for our processing.
Fulfil our (pre)contractual obligations and provide support to customers. We process prospect and customer account details to manage your organisation’s account. This includes activities such as: communicating with you, and managing invoices and other account-related administrative or contractual matters. We process the data to fulfil our (pre)contractual obligations or for our legitimate interests.
Improve our Service and other services (incl. customer service). We strive to continuously improve our Service and other services (such as customer service). For this purpose, we process a variety of data types, including: usage data, feedback, and email communication and call recordings. By analysing such information we can understand prospect and customer needs, prioritise testing and the development of new features, improve our forecasting, define product and pricing strategy, and anticipate market demand. We process your information for this purpose based on our legitimate interests.
Send you marketing communication. We use your information to send you requested content and to send you marketing information, product recommendations and other non-transactional communication (including newsletters and telemarketing calls) that we believe may interest you. If you no longer wish to receive our marketing communication, you can unsubscribe at any time by clicking the unsubscribe link at the bottom of the marketing email or by contacting us. We process your information for this purpose based on your consent or, where relevant and permitted under applicable law, our legitimate interests.
Expand our business through marketing and sales channels. In order to develop our business, we make use of third parties that supply us with information collected from publicly available sources. The information is often company related, like company size and industry type. We use that information to make sure we only approach people and companies that we believe would benefit from our product and services. The additional information supports us to understand specific needs of a lead, prospect or a customer. We collect this information based on our legitimate interests.
Provide and improve the Website. We process your technical information to provide you with access to the Website. To continuously improve our content, we also process your information to analyze interactions with the Website. We process your information for this purpose based on our legitimate interests and, where applicable, your consent. We collect information about your interactions with the Website and our communication through the use of cookies or similar technologies.
Managing event or webinar registration and attendance. We process your personal data to plan and host events or webinars for which you have registered or that you attend. We may send you related communication based on our legitimate interests or, where applicable, based on your prior consent.
Secure the Website and our Services. We process technical information and usage data to operate, maintain, and secure the Website and our Service and to protect ourselves, your, and others against other malicious, deceptive, fraudulent or illegal activity, including violations of our contracts and policies. We process this information based on our legitimate interests.
Manage our social media channels. We may process your contact details to effectively manage and maintain our presence on social media platforms, ensuring timely engagement, communication, and provision of relevant content to our audience. This enables us to foster a supportive community, address inquiries, and tailor our offerings to better meet the needs and preferences of our customers. The legal basis for this processing aligns with our legitimate interests in promoting our brand, engaging with customers, and providing valuable information through social media channels.
3. How and why we share your personal data
We may share or provide access to your personal data to the following third parties:
Third party service providers. We may employ third parties service providers to provide services on our behalf. Services provided by third parties may include: web analysis tools; web hosting; marketing and advertising services; email services; CRM systems; chat software; payment services; and (video) conference and webinar software. These third party service providers may have access to (part of) your personal data. Our service providers may only process your personal data to perform their tasks on our instructions and are obligated not to disclose or use it for any other purpose.
Third party websites and social media providers. The Website may also contain or embed links to websites or services that are not owned or controlled by The Grid. We’re not responsible for the privacy practices, policies, of those third parties, even if we have embedded a link to them. We encourage you to read and understand the privacy practices, policies, notices, and content of any linked websites or services that you visit.
Our partners. We may share your information with our partners, for example to organise an event. In those cases we will inform you about this in advance. We will also let you know which party will receive your information and how they may use it.
Government authorities or law enforcement agencies. In exceptional circumstances, we may disclose your personal data to a governmental authority or law enforcement agency, for example, when we believe that sharing is reasonably necessary to: (a) comply with any applicable law, regulation, legal process or governmental request; (b) enforce our agreements and policies; (c) protect the security or integrity of our products and services; (d) protect The Grid, our customers or the public from harm or illegal activities; or (e) respond to an emergency which we believe in good faith requires us to disclose information to assist in preventing the death or serious bodily injury of any person.
For more detailed information about how The Grrid responds to government access requests related to data processed by us on behalf of our customers, you can request our Government Data Request Policy.
How we transfer personal data internationally
Third parties to whom we provide your data may be located outside the European Economic Area (“EEA”) or they may use servers that are located outside the EEA. In that event we will ensure that adequate protection of your data is provided as required by applicable law, for instance by concluding standard contractual clauses issued by the European Commission or by relying on a different transfer method available under the GDPR or other applicable data protection laws.
4. How we store and secure personal data
We have implemented security procedures and technical restrictions to protect your personal data from unauthorised access, destruction or modification. We only retain your information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Anonymous and aggregated information may be stored indefinitely.
5. Your privacy rights and how to exercise them
You have the following rights over the personal data we hold about you:
Right to be informed and to access your data. You have the right to know whether we hold personal data about you and, if we do, to access that information;
Right of rectification. You can request us to correct or update personal;
Right to request deletion. You can request us to have your personal data deleted;
Right to restrict processing. You can request us to have us restrict the processing of your personal data;
Withdrawal of your consent. If you have given us your consent to process certain information, you may withdraw your consent at any time. In that case we will stop processing the relevant information unless we’re legally required to keep the information.
Right to object. If we process your personal data based on our legitimate interests, you have the right to object to the relevant processing activity.
Right to data portability. You may have your personal data transferred to another controller, to the extent possible;
File a complaint. You have the right to complain to a data protection authority about our collection and use of your personal data.
No automated decision making. We do not use any automated decision making techniques that have a legal or similarly significant effect on you.
How to exercise your rights?
To exercise any of these rights please contact us via the contact page. Please make sure to clarify your request. Keep in mind, we might ask for additional information to verify your identity, before we can start working on your request. We may not always be able to fulfil your request, for instance if we have a legal obligation or a legitimate interest to keep your information.
If we have received your personal data from or on behalf of our customer and you wish to exercise any rights you may have under applicable data protection law, please contact the relevant customer directly.
6. Contact Us
If you have any questions about this Privacy Policy you can contact us via our Contact page.
This Privacy Policy is effective as of 12 November 2024.
The Grid collects and uses personal data for various reasons. In this Privacy Policy we describe what personal data we collect, how and why we process it, and who we share it with. We also inform you what rights you have in relation to your personal data we collect and process and how to exercise such rights.
A reference to “The Grid”, “we” or “us” is a reference to Enter The Grid B.V., the data controller of your personal data as described in this Privacy Policy.
For the purposes of this Privacy Policy “personal data” means any information relating to an identified or identifiable individual
When does this Privacy Policy apply?
This Privacy Policy only applies when The Grid is the data controller of personal data (meaning, where The Grid controls how and why your personal data is processed), such as when you:
visit or interact with our websites available via https://thegrid.id and their subdomains and related websites (together the “Website”);
register for or participate in our in person or virtual events;
inquire about or engage in commercial transactions with us;
interact with The Grid’s services (our “Service”) and we collect information for which we determine the means and purpose of processing (such as feedback or usage metrics).
1. The personal data we process
We collect personal data from various sources, including: (i) from you directly; or (ii) from third parties (like our partners, or third party service providers). Some data is collected automatically, for example, information related to your device used to engage with the Website, our Service or other services provided by us.
Contact information and other identifiers. When you register for a demo, webinar or event, request certain content or otherwise contact us to receive information about our products and services (either on our Website or on a third party website), we collect the contact details you provide us. Contact details may consist of your full name, private or company email address, and your (company) phone number, physical address. Sometimes we may also ask you for your job title, role, or other relevant information.
Prospect and customer account details. If you are representative of an organisation that has expressed an interest in The Grid’s data (a prospect) or an organisation that is an existing customer of The Grid, we collect your business contact information to create/link you to a business account. Account details include: your name, company email address, phone number, job title, and name of your organisation. We use this information to manage the organisation’s account, including invoicing and other account-related activities, to communicate with you and to provide you with information about our products and services, in line with your marketing preferences.
Communication data. When you contact us via email, telephone, or any other communication channel, we collect potential personal information included in the communication.
Call recordings. If you have a call scheduled with us, we may record the call. You will be notified of the recording prior to the call, and you will have the opportunity to object to the recording. We use the call recordings for internal training and coaching purposes. With the support of AI powered tools, we analyse call recordings to understand what our prospects and customers are interested in so we can better tailor our products and services to market demand.
Technical information when you visit the Website. When you visit the Website we automatically collect the following information that is linked to the device you use: IP address, browser type, domain names, internet service provider (ISP), operating system, and cookies. We strive to continuously improve the Website and the way we interact with you. For this reason we may use tracking technologies to collect and analyse information about what sections of the Website you visit, how long your web visit lasts, and how you engage with certain (email) communication and advertisements.
Additional information about cookies. We are a new company and currently collecting our cookie information. You can find more information about the cookies we use and how you can control these technologies in our Cookie Notice (if applicable). For our use of certain cookies, we ask your consent when you visit our website for the first time. You can withdraw your consent by changing your cookie preferences in the Cookie Preferences Menu. You can find a link to the Cookie Preferences Menu at the bottom of this page and in our Cookie Notice.
Service usage data. When you use our Services, we log certain technical information automatically. The information may include: IP address, device type, operating system type and version, version, date and time stamps, cookies, and browser type. To understand what features are successful and what features are not worth investing in, we also collect information about what features you use and how you use them. Usage data will mostly consist of technical, anonymised and aggregated data, however it may also contain limited information that could qualify as personal data under applicable laws.
Information from third parties and publicly available sources. We may collect information about you or your company from third party sources or services, including partners with which we engage in joint marketing or sales activities. Information from third parties may contain: your name, company email address, your social media account, IP address, telephone number, company name, company description and website, company revenue and employee range, company industry, employment role, title and seniority.
Feedback. We allow partners and customers to provide ideas and feedback about our Service. Prior to providing feedback, we may require you to provide us with your name and email address. We use this information to keep you updated about the status of your idea. Sometimes we ask for feedback via other channels, such as form, or panel, survey, or we use third party platforms to receive feedback. In those situations, we may collect your name, email address, location, type of organisation you work for, role, and other information relevant for the study.
Any other information voluntarily provided by you. If you participate in user experience interviews or any other activities or events we organise, we collect additional information that you voluntarily provide to us. For example, we may publish testimonials or featured customer stories to promote the Services, with your permission.
No processing of personal data of children under 16. The Website is not intended for anyone under the age of 16. We do not knowingly collect personal data from children under 16. When we learn we have collected or received personal data from a child under 16, we will delete that information. If you are a parent or a legal guardian and you are aware that your child under 16 has provided us with personal data, please contact us via the contact page.
2. The purpose and legal basis of processing
We process the above-mentioned collected information for the purposes outlined in this section. Under applicable laws, such as the GDPR, we require a legal basis for the processing of your personal data. For each processing purpose we will explain the legal basis for our processing.
Fulfil our (pre)contractual obligations and provide support to customers. We process prospect and customer account details to manage your organisation’s account. This includes activities such as: communicating with you, and managing invoices and other account-related administrative or contractual matters. We process the data to fulfil our (pre)contractual obligations or for our legitimate interests.
Improve our Service and other services (incl. customer service). We strive to continuously improve our Service and other services (such as customer service). For this purpose, we process a variety of data types, including: usage data, feedback, and email communication and call recordings. By analysing such information we can understand prospect and customer needs, prioritise testing and the development of new features, improve our forecasting, define product and pricing strategy, and anticipate market demand. We process your information for this purpose based on our legitimate interests.
Send you marketing communication. We use your information to send you requested content and to send you marketing information, product recommendations and other non-transactional communication (including newsletters and telemarketing calls) that we believe may interest you. If you no longer wish to receive our marketing communication, you can unsubscribe at any time by clicking the unsubscribe link at the bottom of the marketing email or by contacting us. We process your information for this purpose based on your consent or, where relevant and permitted under applicable law, our legitimate interests.
Expand our business through marketing and sales channels. In order to develop our business, we make use of third parties that supply us with information collected from publicly available sources. The information is often company related, like company size and industry type. We use that information to make sure we only approach people and companies that we believe would benefit from our product and services. The additional information supports us to understand specific needs of a lead, prospect or a customer. We collect this information based on our legitimate interests.
Provide and improve the Website. We process your technical information to provide you with access to the Website. To continuously improve our content, we also process your information to analyze interactions with the Website. We process your information for this purpose based on our legitimate interests and, where applicable, your consent. We collect information about your interactions with the Website and our communication through the use of cookies or similar technologies.
Managing event or webinar registration and attendance. We process your personal data to plan and host events or webinars for which you have registered or that you attend. We may send you related communication based on our legitimate interests or, where applicable, based on your prior consent.
Secure the Website and our Services. We process technical information and usage data to operate, maintain, and secure the Website and our Service and to protect ourselves, your, and others against other malicious, deceptive, fraudulent or illegal activity, including violations of our contracts and policies. We process this information based on our legitimate interests.
Manage our social media channels. We may process your contact details to effectively manage and maintain our presence on social media platforms, ensuring timely engagement, communication, and provision of relevant content to our audience. This enables us to foster a supportive community, address inquiries, and tailor our offerings to better meet the needs and preferences of our customers. The legal basis for this processing aligns with our legitimate interests in promoting our brand, engaging with customers, and providing valuable information through social media channels.
3. How and why we share your personal data
We may share or provide access to your personal data to the following third parties:
Third party service providers. We may employ third parties service providers to provide services on our behalf. Services provided by third parties may include: web analysis tools; web hosting; marketing and advertising services; email services; CRM systems; chat software; payment services; and (video) conference and webinar software. These third party service providers may have access to (part of) your personal data. Our service providers may only process your personal data to perform their tasks on our instructions and are obligated not to disclose or use it for any other purpose.
Third party websites and social media providers. The Website may also contain or embed links to websites or services that are not owned or controlled by The Grid. We’re not responsible for the privacy practices, policies, of those third parties, even if we have embedded a link to them. We encourage you to read and understand the privacy practices, policies, notices, and content of any linked websites or services that you visit.
Our partners. We may share your information with our partners, for example to organise an event. In those cases we will inform you about this in advance. We will also let you know which party will receive your information and how they may use it.
Government authorities or law enforcement agencies. In exceptional circumstances, we may disclose your personal data to a governmental authority or law enforcement agency, for example, when we believe that sharing is reasonably necessary to: (a) comply with any applicable law, regulation, legal process or governmental request; (b) enforce our agreements and policies; (c) protect the security or integrity of our products and services; (d) protect The Grid, our customers or the public from harm or illegal activities; or (e) respond to an emergency which we believe in good faith requires us to disclose information to assist in preventing the death or serious bodily injury of any person.
For more detailed information about how The Grrid responds to government access requests related to data processed by us on behalf of our customers, you can request our Government Data Request Policy.
How we transfer personal data internationally
Third parties to whom we provide your data may be located outside the European Economic Area (“EEA”) or they may use servers that are located outside the EEA. In that event we will ensure that adequate protection of your data is provided as required by applicable law, for instance by concluding standard contractual clauses issued by the European Commission or by relying on a different transfer method available under the GDPR or other applicable data protection laws.
4. How we store and secure personal data
We have implemented security procedures and technical restrictions to protect your personal data from unauthorised access, destruction or modification. We only retain your information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Anonymous and aggregated information may be stored indefinitely.
5. Your privacy rights and how to exercise them
You have the following rights over the personal data we hold about you:
Right to be informed and to access your data. You have the right to know whether we hold personal data about you and, if we do, to access that information;
Right of rectification. You can request us to correct or update personal;
Right to request deletion. You can request us to have your personal data deleted;
Right to restrict processing. You can request us to have us restrict the processing of your personal data;
Withdrawal of your consent. If you have given us your consent to process certain information, you may withdraw your consent at any time. In that case we will stop processing the relevant information unless we’re legally required to keep the information.
Right to object. If we process your personal data based on our legitimate interests, you have the right to object to the relevant processing activity.
Right to data portability. You may have your personal data transferred to another controller, to the extent possible;
File a complaint. You have the right to complain to a data protection authority about our collection and use of your personal data.
No automated decision making. We do not use any automated decision making techniques that have a legal or similarly significant effect on you.
How to exercise your rights?
To exercise any of these rights please contact us via the contact page. Please make sure to clarify your request. Keep in mind, we might ask for additional information to verify your identity, before we can start working on your request. We may not always be able to fulfil your request, for instance if we have a legal obligation or a legitimate interest to keep your information.
If we have received your personal data from or on behalf of our customer and you wish to exercise any rights you may have under applicable data protection law, please contact the relevant customer directly.
6. Contact Us
If you have any questions about this Privacy Policy you can contact us via our Contact page.
This Privacy Policy is effective as of 12 November 2024.
The Grid collects and uses personal data for various reasons. In this Privacy Policy we describe what personal data we collect, how and why we process it, and who we share it with. We also inform you what rights you have in relation to your personal data we collect and process and how to exercise such rights.
A reference to “The Grid”, “we” or “us” is a reference to Enter The Grid B.V., the data controller of your personal data as described in this Privacy Policy.
For the purposes of this Privacy Policy “personal data” means any information relating to an identified or identifiable individual
When does this Privacy Policy apply?
This Privacy Policy only applies when The Grid is the data controller of personal data (meaning, where The Grid controls how and why your personal data is processed), such as when you:
visit or interact with our websites available via https://thegrid.id and their subdomains and related websites (together the “Website”);
register for or participate in our in person or virtual events;
inquire about or engage in commercial transactions with us;
interact with The Grid’s services (our “Service”) and we collect information for which we determine the means and purpose of processing (such as feedback or usage metrics).
1. The personal data we process
We collect personal data from various sources, including: (i) from you directly; or (ii) from third parties (like our partners, or third party service providers). Some data is collected automatically, for example, information related to your device used to engage with the Website, our Service or other services provided by us.
Contact information and other identifiers. When you register for a demo, webinar or event, request certain content or otherwise contact us to receive information about our products and services (either on our Website or on a third party website), we collect the contact details you provide us. Contact details may consist of your full name, private or company email address, and your (company) phone number, physical address. Sometimes we may also ask you for your job title, role, or other relevant information.
Prospect and customer account details. If you are representative of an organisation that has expressed an interest in The Grid’s data (a prospect) or an organisation that is an existing customer of The Grid, we collect your business contact information to create/link you to a business account. Account details include: your name, company email address, phone number, job title, and name of your organisation. We use this information to manage the organisation’s account, including invoicing and other account-related activities, to communicate with you and to provide you with information about our products and services, in line with your marketing preferences.
Communication data. When you contact us via email, telephone, or any other communication channel, we collect potential personal information included in the communication.
Call recordings. If you have a call scheduled with us, we may record the call. You will be notified of the recording prior to the call, and you will have the opportunity to object to the recording. We use the call recordings for internal training and coaching purposes. With the support of AI powered tools, we analyse call recordings to understand what our prospects and customers are interested in so we can better tailor our products and services to market demand.
Technical information when you visit the Website. When you visit the Website we automatically collect the following information that is linked to the device you use: IP address, browser type, domain names, internet service provider (ISP), operating system, and cookies. We strive to continuously improve the Website and the way we interact with you. For this reason we may use tracking technologies to collect and analyse information about what sections of the Website you visit, how long your web visit lasts, and how you engage with certain (email) communication and advertisements.
Additional information about cookies. We are a new company and currently collecting our cookie information. You can find more information about the cookies we use and how you can control these technologies in our Cookie Notice (if applicable). For our use of certain cookies, we ask your consent when you visit our website for the first time. You can withdraw your consent by changing your cookie preferences in the Cookie Preferences Menu. You can find a link to the Cookie Preferences Menu at the bottom of this page and in our Cookie Notice.
Service usage data. When you use our Services, we log certain technical information automatically. The information may include: IP address, device type, operating system type and version, version, date and time stamps, cookies, and browser type. To understand what features are successful and what features are not worth investing in, we also collect information about what features you use and how you use them. Usage data will mostly consist of technical, anonymised and aggregated data, however it may also contain limited information that could qualify as personal data under applicable laws.
Information from third parties and publicly available sources. We may collect information about you or your company from third party sources or services, including partners with which we engage in joint marketing or sales activities. Information from third parties may contain: your name, company email address, your social media account, IP address, telephone number, company name, company description and website, company revenue and employee range, company industry, employment role, title and seniority.
Feedback. We allow partners and customers to provide ideas and feedback about our Service. Prior to providing feedback, we may require you to provide us with your name and email address. We use this information to keep you updated about the status of your idea. Sometimes we ask for feedback via other channels, such as form, or panel, survey, or we use third party platforms to receive feedback. In those situations, we may collect your name, email address, location, type of organisation you work for, role, and other information relevant for the study.
Any other information voluntarily provided by you. If you participate in user experience interviews or any other activities or events we organise, we collect additional information that you voluntarily provide to us. For example, we may publish testimonials or featured customer stories to promote the Services, with your permission.
No processing of personal data of children under 16. The Website is not intended for anyone under the age of 16. We do not knowingly collect personal data from children under 16. When we learn we have collected or received personal data from a child under 16, we will delete that information. If you are a parent or a legal guardian and you are aware that your child under 16 has provided us with personal data, please contact us via the contact page.
2. The purpose and legal basis of processing
We process the above-mentioned collected information for the purposes outlined in this section. Under applicable laws, such as the GDPR, we require a legal basis for the processing of your personal data. For each processing purpose we will explain the legal basis for our processing.
Fulfil our (pre)contractual obligations and provide support to customers. We process prospect and customer account details to manage your organisation’s account. This includes activities such as: communicating with you, and managing invoices and other account-related administrative or contractual matters. We process the data to fulfil our (pre)contractual obligations or for our legitimate interests.
Improve our Service and other services (incl. customer service). We strive to continuously improve our Service and other services (such as customer service). For this purpose, we process a variety of data types, including: usage data, feedback, and email communication and call recordings. By analysing such information we can understand prospect and customer needs, prioritise testing and the development of new features, improve our forecasting, define product and pricing strategy, and anticipate market demand. We process your information for this purpose based on our legitimate interests.
Send you marketing communication. We use your information to send you requested content and to send you marketing information, product recommendations and other non-transactional communication (including newsletters and telemarketing calls) that we believe may interest you. If you no longer wish to receive our marketing communication, you can unsubscribe at any time by clicking the unsubscribe link at the bottom of the marketing email or by contacting us. We process your information for this purpose based on your consent or, where relevant and permitted under applicable law, our legitimate interests.
Expand our business through marketing and sales channels. In order to develop our business, we make use of third parties that supply us with information collected from publicly available sources. The information is often company related, like company size and industry type. We use that information to make sure we only approach people and companies that we believe would benefit from our product and services. The additional information supports us to understand specific needs of a lead, prospect or a customer. We collect this information based on our legitimate interests.
Provide and improve the Website. We process your technical information to provide you with access to the Website. To continuously improve our content, we also process your information to analyze interactions with the Website. We process your information for this purpose based on our legitimate interests and, where applicable, your consent. We collect information about your interactions with the Website and our communication through the use of cookies or similar technologies.
Managing event or webinar registration and attendance. We process your personal data to plan and host events or webinars for which you have registered or that you attend. We may send you related communication based on our legitimate interests or, where applicable, based on your prior consent.
Secure the Website and our Services. We process technical information and usage data to operate, maintain, and secure the Website and our Service and to protect ourselves, your, and others against other malicious, deceptive, fraudulent or illegal activity, including violations of our contracts and policies. We process this information based on our legitimate interests.
Manage our social media channels. We may process your contact details to effectively manage and maintain our presence on social media platforms, ensuring timely engagement, communication, and provision of relevant content to our audience. This enables us to foster a supportive community, address inquiries, and tailor our offerings to better meet the needs and preferences of our customers. The legal basis for this processing aligns with our legitimate interests in promoting our brand, engaging with customers, and providing valuable information through social media channels.
3. How and why we share your personal data
We may share or provide access to your personal data to the following third parties:
Third party service providers. We may employ third parties service providers to provide services on our behalf. Services provided by third parties may include: web analysis tools; web hosting; marketing and advertising services; email services; CRM systems; chat software; payment services; and (video) conference and webinar software. These third party service providers may have access to (part of) your personal data. Our service providers may only process your personal data to perform their tasks on our instructions and are obligated not to disclose or use it for any other purpose.
Third party websites and social media providers. The Website may also contain or embed links to websites or services that are not owned or controlled by The Grid. We’re not responsible for the privacy practices, policies, of those third parties, even if we have embedded a link to them. We encourage you to read and understand the privacy practices, policies, notices, and content of any linked websites or services that you visit.
Our partners. We may share your information with our partners, for example to organise an event. In those cases we will inform you about this in advance. We will also let you know which party will receive your information and how they may use it.
Government authorities or law enforcement agencies. In exceptional circumstances, we may disclose your personal data to a governmental authority or law enforcement agency, for example, when we believe that sharing is reasonably necessary to: (a) comply with any applicable law, regulation, legal process or governmental request; (b) enforce our agreements and policies; (c) protect the security or integrity of our products and services; (d) protect The Grid, our customers or the public from harm or illegal activities; or (e) respond to an emergency which we believe in good faith requires us to disclose information to assist in preventing the death or serious bodily injury of any person.
For more detailed information about how The Grrid responds to government access requests related to data processed by us on behalf of our customers, you can request our Government Data Request Policy.
How we transfer personal data internationally
Third parties to whom we provide your data may be located outside the European Economic Area (“EEA”) or they may use servers that are located outside the EEA. In that event we will ensure that adequate protection of your data is provided as required by applicable law, for instance by concluding standard contractual clauses issued by the European Commission or by relying on a different transfer method available under the GDPR or other applicable data protection laws.
4. How we store and secure personal data
We have implemented security procedures and technical restrictions to protect your personal data from unauthorised access, destruction or modification. We only retain your information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Anonymous and aggregated information may be stored indefinitely.
5. Your privacy rights and how to exercise them
You have the following rights over the personal data we hold about you:
Right to be informed and to access your data. You have the right to know whether we hold personal data about you and, if we do, to access that information;
Right of rectification. You can request us to correct or update personal;
Right to request deletion. You can request us to have your personal data deleted;
Right to restrict processing. You can request us to have us restrict the processing of your personal data;
Withdrawal of your consent. If you have given us your consent to process certain information, you may withdraw your consent at any time. In that case we will stop processing the relevant information unless we’re legally required to keep the information.
Right to object. If we process your personal data based on our legitimate interests, you have the right to object to the relevant processing activity.
Right to data portability. You may have your personal data transferred to another controller, to the extent possible;
File a complaint. You have the right to complain to a data protection authority about our collection and use of your personal data.
No automated decision making. We do not use any automated decision making techniques that have a legal or similarly significant effect on you.
How to exercise your rights?
To exercise any of these rights please contact us via the contact page. Please make sure to clarify your request. Keep in mind, we might ask for additional information to verify your identity, before we can start working on your request. We may not always be able to fulfil your request, for instance if we have a legal obligation or a legitimate interest to keep your information.
If we have received your personal data from or on behalf of our customer and you wish to exercise any rights you may have under applicable data protection law, please contact the relevant customer directly.
6. Contact Us
If you have any questions about this Privacy Policy you can contact us via our Contact page.